At FurWell, your satisfaction is our top priority.
We offer a 30-day hassle-free return policy on all orders.
Eligibility: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
How to Request a Return: Email us at support@furwellpets.ca within 30 days of receiving your order. Include your order number and reason for return. We will respond within 24 business hours with return instructions.
Refunds: Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.
Non-Returnable Items:
Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately at support@furwellpets.ca with a photo of the damage. We will send a replacement at no additional cost.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was damaged or defective.
FurWell was created by pet lovers, for pet lovers.
We believe every pet deserves the highest quality
care — and every owner deserves products that
actually work.
That's why we carefully select only the best
calming and wellness products for cats and dogs
across Canada.